Yearly Archives: 2012


Next Service Update: CRM Anywhere in Q2 2012

Earlier this month, Microsoft released information on what will be included in the next CRM Online Service Update (Q2 2012) and I was excited to find out about the following 10 new features/enhancements.  I am especially looking forward to Mobile and Cross Browser Support. 1. “Microsoft Dynamics CRM Mobile” (New Cloud Based Mobile CRM Service Subscription) 2. Cross Browser Support (IE, Safari, Firefox, and Chrome) 3. Rapid View Forms (Load forms quickly) 4. Enhanced Activity Feed (“like”, “unlike”, improved filtering) 5. Industry Solution Templates (Vertical solutions) 6. Microsoft SQL Server 2012 (Improved Performance) 7. Business Intelligence (BI) Insights with Power View (Excel […]


Meet target concept using dart pinned at the bullseye of dartboard

Which CRM Solution is right for your organization?

There are many factors that can influence a CRM solution scope for an organization.  Factors may include meeting specific timeline, budget, business requirements, user/department preferences, available resources and technologies, and others.  Thus there’s always going to be some tradeoffs and negotiations in scope/feature, cost, and/or timeline in successfully implementing a CRM solution. In the previous article, I bundled CRM Solutions into one of the three groups: Basic, Standalone, and Integrated.  In this posting, I will talk about an approach you can take in choosing the “right” CRM Solution for an organization. I am going to elaborate on Value and Pareto’s Principle (the 80/20 […]