Improved Microsoft Dynamics CRM Experience with 2013

With a reimagined user experience and newly added functionalities, Microsoft Dynamics CRM 2013 provides simple and intuitive CRM solution that allows users to become more effective on their job and have access to actionable intelligence at their fingertips. Microsoft Dynamics CRM 2013 is a significant update release.

Here’s are some ebooks from Microsoft that effectively describes the Microsoft Dynamics CRM 2013 using pictures, highlights, and few words.  I really like the format of these ebooks because it’s simple and to the point, especially for customers that wants to get a quick overview.

  • What’s Changed in this version? If you were using Microsoft Dynamics CRM 2011 and recently upgraded to Microsoft Dynamics CRM 2013, here’s a link to an ebook from Microsoft that quickly walks you through and highlights major areas that have changed from Microsoft Dynamics CRM 2011 to Microsoft Dynamics CRM 2013.
  • Navigation Tips and Explanation Here’s an ebook containing some useful tips on common tasks to start using the Microsoft Dynamics CRM 2013.   It describes navigating and working with Microsoft Dynamics CRM 2013 to quickly get you up and running:
  • Business Processes In addition to User Interface changes, Microsoft has also introduced Business Process functionality in 2013.  Using easily configurable business processes in Microsoft Dynamics CRM 2013, organizations can now institute consistent business processes for their teams to follow standards and establish best practices.  This ebook highlights key elements of Business Process.

There are many more organic enhancements and functionalities added to Microsoft Dynamics CRM 2013 and they are being added in every 6 months cycle.  In addition, Microsoft has also acquired number of companies to accelerate its CRM product breath and depth in the social space.  These acquisition areas include in the areas of Marketing (Marketing Pilot), Social CRM (NetBreeze and Social Insights powered by InsideView), and Social Customer Care (Parature).  They are all great additions to Microsoft Dynamics CRM solutions.


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